What Does Lemonade Have To Do With Customer Service?

Some customers act like you’re giving them unsweetened lemonade to drink. As a customer service specialist, I understand that you are upset about your bill, but the usage is your fault. The bill, is a direct result of your actions. So the questions becomes, how do you turn unsweetened lemonade into a delicious drink? Add […]

Learning To Love Microsoft Excel

The 2 of you that still read this blog that know me personally, know that I’m not a huge fan of Microsoft Excel. I wouldn’t go as far as to say that I hate it, I’m just not a fan. Ever since I started working at this agency, I’ve had to use the software more, […]

Podcast Hosting sites

I’ve been playing around with the idea of starting up the podcast again. Well, maybe not this podcast, but rather a podcast. I’ve got several options as far as both what the podcasting topic will be as well as where to host said podcast. One of the podcasts, could be a sports podcast for my […]

My Niche Site Experiment

Seems like everyone who’s anyone in the internet marketing space is preaching about niche sites. I’m not anyone of consequence in the space, but I do have a little bit of experience with niche sites and how successful they can be. I acquired my experience a few years ago when I bought a product from […]

Learning From Mistakes: Turns Out You Can Teach An Old Dog New Tricks

A few years ago, I used to be really active in the online marketing community. I would attend tweetups, SXSW and other marketing type meetups. I was a regular at the internet marketing parties that they have here in Austin and was generally really, really involved in the whole “scene.” Then, I dropped out. I […]

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